RETURNS - LAST UPDATED - 9 AUGUST 2026
Returns and Refunds
Stocked parts can be returned within [30] days. Custom-made seals are made to your measurements and can’t be returned for change of mind. Your rights under the Australian Consumer Law are unaffected.
Your rights come first. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and those apply to business customers as well as consumers for goods under $100,000. Nothing on this page limits them. Everything below is what we offer in addition.
Your rights under the Australian Consumer Law
If a part is faulty, is not as described, or does not do what we said it would, you are entitled to a repair, replacement or refund. For a major failure you can choose a refund or replacement. For a minor failure we may choose to repair the item instead. You are also entitled to compensation for any other reasonably foreseeable loss or damage.
Change of mind
We accept change-of-mind returns on stocked parts within 30 days of delivery, provided the part is unused, in its original packaging, and in resalable condition.
To arrange a return, email admin@summitco.net.au with your order number and a photo of the part. We'll confirm before you send anything back, so please don't post it without hearing from us first.
Return freight for change of mind is at your cost. Once the part arrives and we've checked its condition, we'll refund to your original payment method within 5 business days.
Custom-made and cut-to-length items
Door seals made to your measurements, cut-to-length tracks, rails and profiles, and any item manufactured to your specification are made individually for you and cannot be resold. These items are not returnable for change of mind.
This does not affect your rights if the item is faulty, does not match the specification you supplied, or does not match what we confirmed with you before manufacture.
Because these items can't be returned, we confirm every measurement and profile with you in writing before anything is made. If you're unsure about a measurement, contact us before ordering and we'll talk it through.
If we identified the wrong part
Our photo identification tool is in beta. It narrows down the likely matches, and a person here confirms the exact fit before anything is made or dispatched.
If we confirmed a part and it turns out to be the wrong one, that's on us. We'll cover return freight, and replace the part or refund it in full, including on custom-made items. Just send us a photo of what arrived and what it needed to fit.
If you ordered without our confirmation, using a measurement or model number you supplied yourself, the change-of-mind and custom-made rules above apply.
Faulty or damaged on arrival
Check your order when it arrives. If something is damaged in transit or faulty, email admin@summitco.net.au within 7 days with photos of the item and the packaging. We'll arrange a replacement or refund and cover the freight both ways.
Damage in transit can be hard to claim later, so photos taken on the day help.
Trade accounts
Trade and credit account customers are covered by this policy in the same way. Refunds on account orders are credited to your account unless you ask for a refund to your original payment method.
What we can't accept back
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Custom-made or cut-to-length items, unless faulty or not as confirmed
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Parts that have been installed, modified, cut or drilled
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Parts returned without contacting us first
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Parts returned outside the [30] day window
Getting in touch
Email admin@summitco.net.au or call 0418 979 116. We answer quotes and questions within one business day.